Warranty & Returns

Warranty

We warrant our packs to be free from defects for a period of 6 months from date of purchase.We will immediately replace a faulty pack free of charge providing the pack is used in accordance with the operating instructions and providing you return the faulty pack to the address below.The warranty does not cover any damages due to overheating, accidents, punctures, mildew caused by storage in moist or damp environment or any other misuse of your pack.The warranty does not extend to any incidental or consequential damages caused by your pack.

Returns

If your pack is not what you ordered or it arrives damaged please return it to our address below, with your contact and purchase details, so that we can replace it immediately. The cost of return is your responsibility. If you can, please also e-mail photographs of all damage to the pack and its packaging to: info@therapacks.com

Therapacks
P O Box 1161,

Green Valley, NSW 2168